To contact customer services, please e-mail: firstname.lastname@example.org
|The legal stuff!|
These terms apply to individuals using our website www.spartanhealthshop.co.uk.
1.1 We may revise these terms and conditions at any time by updating this page. You should check this page from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically and the next review will be on 01/01/2012.
4. CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order:
(a) you can notify us by emailing email@example.com before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by advising us within seven days of receipt and then returning goods to us in accordance with clause 4.3 below.
4.2 If goods are returned to us by the couriers and customers are deemed to be responsible for the failed delivery, the unsubsidized cost of postage will be charged to the customer. Customers will be deemed responsible when the couriers have attempted to deliver on two or more occasions, have left the package at a local collection centre but no collection is made by the customer within one week of receiving notification. Customers supplying an incorrect delivery address will also be deemed responsible for failed delivery.
4.3 Under the Distance Selling Regulations 2000, you may return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. Under the terms of our Returns Policy, we insist that the goods must be unopened and with all packaging returned inclusive (except in the case of product defect). The Distance Selling Regulations 2000 allows the opening of goods to inspect them as long as they do not feature within our list of excluded products below:
The following kinds of products may not be returned under the DSR (unless shown to be defective):
(a) Fresh or refrigerated products with a manufacturer specified shelf life of less than two months from date of purchase unless defective or damaged. (A full list of current products meeting this criteria is available upon request)
(b) Nutritional oils and other temperature sensitive products where refrigeration is considered essential, unless defective or damaged. (A full list of current products meeting this criteria is available upon request)
(c) Live bacteria products such as pre-biotics, pro-biotics and some digestive enzymes (room temperature stable and ambient stable products are not covered by this clause) unless defective or damaged (A full list of current products meeting this criteria is available upon request) ;
(d) Books unless damaged in transit
(e) Any prescription specific, bespoke product formulated by Spartan Health Shop to meet a practitioner prescription unless damaged or defective;
(f) Any prescription specific product ordered via Spartan Health Shop from one of our suppliers or manufacturers specifically to meet the individual needs of the customer/patient unless damaged or defective;
(g) gift vouchers.
4.3a All customers agree to a statutory duty throughout the thirty day period of cancellation to retain careful possession of the goods and take reasonable care of them
Unless the liability for the return lies with us (by way of product defect, in-transit damage or incorrect supply), the costs of returning goods to us shall be borne by you.
4.4 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. Goods purchased at ‘sale prices’ will be refunded at sale purchase price when returned.
4.5 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: –
(a) in the event that the product has been used
(b) to any products that by their nature have a limited lifespan, such as certain nutritional oils, live enzyme based products and all pre-biotic, probiotic and probiotic containing products of a non-ambient nature
(c) Trade returns made without valid RMA authorisation. Please see below for Trade and Practitioner customers
The provisions within clauses 4.3, 4.4 and 4.5 do not affect your statutory rights.
5. TRADE GOODS RETURNS & REFUNDS
5.1 Unless otherwise stated BY MUTUAL AGREEMENT OR CONSENT, all purchases by practitioners or health professionals will be deemed as Trade Sales. If a return of Trade purchased items is required, an RMA (Return Merchandise Authorisation) must be obtained from Customer Support BEFORE goods are returned to us. All paperwork relating to goods returned must carry the RMA number in order for us to accept them back into stock. All goods returned by the customer are the responsibility of the sender until signed for and accepted back into stock by Positive Nutrition Limited. We would ALWAYS advise returning goods by a trackable, recorded or insured postal service
5.2 We reserve the right to refuse return of correctly supplied goods if this procedure is not followed. In most instances where goods have been supplied correctly by us and are returned from a Trade sale, we will levy a re-stocking charge of up to 25% of the product price to cover administration costs.
6. Sell-by and use-by dating liabilities
6.1 It is understood by customers that all goods are supplied by us as a reseller only. We do not manufacturer the products we sell. We therefore have no control over use-by and sell-by dates that come associated with each product batch number.
6.2 Whilst we will always do our very best to supply products with a reasonable shelf life, we are unable to supply specific dated products on customer request nor are we able to accept liability for over-runs on the batch date expiry caused by customer multi-purchase. It is the customer’s responsibility to enquire as to the suitability of the product for use within a specified timescale and not ours. This is due to changing dosage regimes by the customer over which we have no control.
6.3 You have the right of return if you dem the dates unnaceptable for whatever reason. For products returned due to unacceptable sales dates, we are unable to accept or bear the postage/packing costs of return and we will only accept the product back into stock if unopened and returned in a re-saleable condition. We do not accept live bacteria, probiotic or liquid oil products back into stock when these have been deemed to have been correctly supply under the above 6.1 & 6.2 conditions
7.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
7.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
7.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
7.4 Any rights not expressly granted in these terms are reserved.
8. SERVICE ACCESS
8.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
8.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
9. VISITOR MATERIAL AND CONDUCT
9.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.3 You may not misuse the Website (including, without limitation, by hacking).
9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3. We always log the I.P. address of all site users as well as a geographic location of the originating computer and pass this information to the authorities for use in the case of fraud of any kind.
10. LINKS TO AND FROM OTHER WEBSITES
10.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
10.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Spartan Health Shop logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Spartan Industries Ltd trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 10.2 for breach of these terms and to take any action we deem appropriate.
10.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 10.2.
11.1 To register with www.spartanhealthshop.co.uk you must be over eighteen years of age.
11.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
12.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may from time to time, be out of date or be awaiting updated information from the manufacturer. Because of this we make no commitment to the timely accuracy of such material.
12.2 The material on this Website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
13.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
13.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
12.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
14. GOVERNING LAW AND JURISDICTION
14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
14.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
16. DISCOUNTS AND PROMOTIONS
16.1 All promotions and price offers within the website will be for a period as specified within the detail
s for the same offers or whilst stocks last. We reserve the right to terminate promotions early if stock levels or other factors dictate
16.2 All discount coupons and vouchers offered to customers shall have no cash value and all promotional codes contained within the vouchers will be for a single use only. Photocopies are not acceptable. All discounts are applied to pre-determined spending levels NET OF VAT OR POST/PACKING COSTS. Discount vouchers cannot be used to gain extra discounts on already discounted or promotionally priced items
16.3 All promotional codes specifically linked to ‘Welcome’ ‘New Customer’ or ‘Introductory Discount’ are not open-ended and customers must return to redeem these vouchers within six calendar months from the date of issue. For administration purposes, we log all customer codes issued but cannot be responsible for prompting the customer for their use within the given time constraints. Discount vouchers of this type cannot be used in conjunction with any other promotional offers.
16.4 All ‘buy one get one free’ promotions will be scheduled and occur within timescales as dictated by manufacturer funding. Maximum purchasing levels will always be set for these promotion and they are not available to Trade customers. All prices are based on UK RRP and not UK Wholesale/Trade pricing
USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS AND CONDITIONS AND ARE PREPARED TO BE LEGALLY BOUND BY THEM REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.
17. BUSINESS DETAILS
Our business name is Spartan Health Shop
and our principal correspondence address for all matters relating to the running of the business and for Product Returns & Refunds is:
Spartan Health Shop
4 Claudius Drive
Unless otherwise stated, delivery will be through Royal Mail First Class service or Citylink Next Day Delivery. We aim to dispatch all orders within 24 hours of receiving them.
Please allow 1-4 days for delivery of your order.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.spartanhealthshop.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us is private. We do not lease, rent sell or disclose your information to any unconnected third parties. However, we may disclose information within the company for the purpose of internal marketing or delivery procedures with outside suppliers. Those particular parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. They are vetted and approved suppliers and are contactually bound to protect your information to the same lavels as the company privacy polict dictates. We may also pass partial information on the usage of our website to third parties to track visitor levels to our website but this will not include information that can be used to identify you or to link your purchasing habits/choices directly to you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at firstname.lastname@example.org.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org but please be aware that if you do this, our site software will not be able to track your order nor will it remember items you have placed in your basket on initial or subsequent visits. Also you may not be able to use certain features on our site which are cookie reliant. If you do not wish to receive cookies in the future, please let us know at email@example.com.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. We do not keep any sensitive data regarding your credit card/payment methods and at no time is your credit/debit card information seen in a way which could connect your card number to your name or address details. These elements are always viewed in isolation and always encrypted when not in use before being securely deleted. We do not store CVC/CV2 security numbers in any form at any time.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at firstname.lastname@example.org. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to email@example.com.